Friday, June 06, 2008

Post # 991

This morning I took my camera along while I took my run.  It is a beautiful morning.  But you know what?  I would not even KNOW it is a beautiful morning sitting in my house, or even driving to work,  or even walking to my office.  I need to be OUT in it.  So, I took a bunch of pictures, amongst 'em is this picture of my shadow. I don't know WHY I find images of shadows so pleasing, but I do.  I love this one because it has so many horizontal lines, intersected by vertical shadows.  

I don't know what's gotten into me, but yesterday I boldly talked to my boss about getting a promotion - he said he would need to talk to his boss, and whether or not that happens is not up to me (I know his boss would support the idea - it's MY boss who is the problem).  

I am going to cancel my trash removal service based on yet another nightmarish customer service call yesterday.  I wrote them an e-mail after getting in an endless loop of recorded "choices" that never netted me a human being.  They failed to pick up my trash on Wednesday, and if you have read my blog for a while, you may remember that I have a "thing" about my trash.  (if you are interested, see this entire post about it.)

I canceled 2 services I had ordered from a local phone / internet / dish TV service - based on more ridiculous customer service calls I had with them.  I will stick with the dish service where I got a rational, English-speaking human being on the phone.  

I am normally not such an action-taker.  I would rather just accept things than go to the trouble of making all these phone calls and sending e-mails.  But I tire of crappy service, and I will work on getting more positive things in my life instead of accepting crappy ones.  

OK, so I am going to take a bath and go to work.  I am leaving early to get my hair done. I am longing to change it, but I think I shall keep it in the current style till the next time I get it done.  I love to change it up all the time with my hair.  But just before a vacation is probably not the best time to take huge risks like that.

"Moments of perception can build into a lifetime of spiritual serenity, as I have excellent reason to know.  Roots of reality, supplanting the neurotic underbrush, will hold fast despite the high winds of the forces which would destroy us, or which we would use to destroy ourselves."  -- As Bill Sees It, p. 173


dAAve said...

My feeling is that generally, customer service in our world will continue to deteriorate. The younger generations, generally, are not taught to respect humans, so I can't expect them to care about me.

Syd said...

It's amazing to me how much business is being lost by poor customer service. Again, be thankful for that Mac.

Mary Christine said...

Actually I don't expect them to care about me. I just expect them to do their jobs. If they are supposed to pick up my trash, I think they should. Then when I call, someone should pick up the phone. If the recording says "press 0 to talk to the receptionist" I don't expect to get voice mail. When I am on hold, I don't expect to get disconnected.

Some companies actually understand this.

Pam said...

My husband started a BIG scene in Walgreens when the debit card machine said "push 1 for english".
If he gets a recording from a company that says that, he will hunt down the CEO and give them a piece of his mind. HEY, maybe that's what has happened to his it away one piece at a time. "Why wouldn't everything automatically default to english?"
I love your long lean shadow...little strawberry tart

Scott said...

I am with ya MC and dAAve, customer service these days is approaching non-existent. I have become quite resistant to poor customer service and make my displeasure known (sometimes even in a nice way, remembering that its not always the fault of the person I am talking to lol).

But, what I do to combat poor customer service, is to try my best to deliver insanely awesome "beyond the call of duty" type service to my customers. Really, that's about all I can do after all. but it almost freaks people out when they get good treament, and I love it!

Zane-nawwaa said...

I think the hair decision is a wise on. Phone hell = customer service these days.

Scott W said...

Your legs have gotten soooooo long!

Gwen R said...

Maybe your related to Peter Pan and want to keep track of that shadow!

I hate dealing with issues on the phone. The prompts never are about anything I need and then I frequently get transferred around. I was listening to my husband go through it the other day. He is tough though, he told them "do not transfer again" in a very stern and meaningful tone but without being nasty. Being in sales he gets LOTS of practice with that stuff.

Have a great weekend!